How it works
Mango manages every step between scheduling and documentation delivery. No black box. Here's the process.
The full process
Each step produces an artifact that lives in your audit log. Nothing closes on a handshake.
You · in the portal
Through the Mango portal. Single or recurring. Choose date, equipment types, and destruction preference (certified wipe or physical shred). Set per-data-class rules once and they apply forever.
Mango · dispatch
From our vetted nationwide network. The provider holds current certification for the work your job requires — verified before they handle a single device. Their credentials are matched against your destruction policy before dispatch.
On-site
The provider arrives on schedule with 1 Smarthands staff-hour included. A manifest is created at pickup — this becomes the source of truth for the job. Chain of custody opens here.
Provider facility
Equipment is processed at the provider's facility. Data destruction is performed to your specified method — NIST 800-88 wipe or NAID AAA physical shred. Every device is logged.
* Onsite data destruction or shred available on request
Provider · in the portal
The provider submits a weight manifest, equipment spreadsheet, and certificate of data destruction through the Mango provider portal — in a structured format we can validate.
Mango · validation
Our ingestion agent validates the submission against the job scope — cert matches, asset counts, weight totals, signed handoffs. If it passes, the job closes automatically and your compliance report is generated. If it fails, the provider is notified and the job stays open.
You · in the portal
Certificate of data destruction, chain of custody record, weight manifest, and FMV credit (if applicable) — all delivered to your Mango portal. Audit-ready in one click.
What every pickup includes
No upgrade tier required for any of these. They land in your portal the moment the job closes.
Issued per job. Covers every device. Audit-ready, with the destruction method on the certificate.
CoDD · per deviceFull trail from pickup to processing — every handoff signed and timestamped.
CoC · signed handoffsTotal equipment and e-waste weight by type. Numbers you can drop directly into an ESG report.
Manifest · by typeJob summary formatted for audits, ESG reports, and SOC 2 packages. Everything ties back to the manifest.
Audit-readyIf equipment has resale value, your share is credited to your Mango account wallet. Apply to invoices or cash out.
Asset recoverySLA accountability
Jobs close when documentation passes Mango's validation — not when the provider says it's done. This is what makes Mango different from going direct to a vendor and hoping for the best.
Providers commit to pickup windows, documentation submission timelines, and Mango's data format requirements. We hold the contract — not you.
Our ingestion agent checks cert match, asset counts, weight totals, signed handoffs. Anomalies hold the job open and notify the provider.
Providers with repeated documentation failures lose dispatch priority. The network self-corrects — you never see it.
Destruction options
You choose the method at booking — or set it once as a default per data class. Our provider network is certified for both.
METHOD · NIST 800-88 compliant
Devices are wiped to NIST 800-88 standards and may re-enter the resale market. The most efficient method when equipment still has fair market value.
METHOD · NAID AAA physical destruction
Devices are physically destroyed. Certificate of destruction issued. No resale. The right choice for the highest-sensitivity data and the strictest internal policies.
You choose your destruction preference at booking. Our provider network is certified for both.